Effective Communication Skills Training
Do you know the difference between powerful and submissive language? Which do you tend to use?
The way you interact with others can be the key to workplace success. Whether you want to develop rapport with others or manage challenging relationships, your style and interpersonal competence can make or break your chances of successful achievement. This course will fine-tune your existing communication skills and help you to communicate with real impact.
What will delegates get out of the course?
- Understanding of your own communication style
- Ability to pinpoint others’ styles and adapt to them
- Know-how to structure a clear, positive message
- Skill to influence others and be assertive
- Confidence to banish fear and use the principles of positive psychology
- Ability to disagree agreeably
Do you have difficulty communicating clearly and effectively to your peers, colleagues and clients? Do you sometimes have misunderstandings with peers or with clients just because of a poor choice of words?
Having trouble with dealing with other people in the organisation simply because of poor communication? Losing control in tough situations that could eventually lead to anxiety and unrest within the workplace? Not able to assert your authority because of bad communication practices?
This course will teach you effective communication techniques that will benefit both you and the organisation. It helps you to see the importance of non-verbal communication and the way it affects your interactions with people. You will know which areas of communication to give proper emphasis to and we provide effective tools to handle tough situations, give constructive feedback and improve all human interactions.
Why effective interpersonal skills are crucial, both internally and externally, in any business.
What is the most powerful tool to safeguard your business in these tough economic times? How can you retain your staff AND your customers? How can you develop your business and become more successful than your competitors? I’m sure you have heard it all before... Communication is the key.
The success of implementing clear and open communication both internally and externally in your business environment relies heavily on the development of outstanding interpersonal skills in each and every staff member.
Interpersonal skills within a business can be categorised as two separate types; internal communication, which refers to the communication between members of the same company; or external communication, which refers to the communication between members of separate companies (your business relationships) or customers (your customer service and client relationships). A business that can succeed in both internal and external communication is sure to be more successful than one that has yet to truly hone the interpersonal skills of their team.
Internal communication is based on the interaction between two or more people within the business itself. This could be teams of people who are collaborating together, a manager and their team, a CEO and the management staff... each and every relationship within your business relies on effective interpersonal skills to get the job done to the highest level imaginable. Communication is used every day in your business whether your staff and transferring information, brainstorming new ideas, maintaining successful working relationships or expressing their opinion. Investing time, money and training in the development of interpersonal skills across your staff is sure to have an impact on the day-to-day success of your business as a whole. When people communicate better with each other, work gets done. When communication barriers are present for any reason, the productivity of any team or individual is sure to suffer.
External communication is just as crucial to the success of your business. Training your staff and arming them with excellent interpersonal skills can directly affect your return on investment and the bottom line results of your business. Regardless of the field in which your business operates – your business requires excellent external communication to develop existing business relationships and forge ahead with new business partnerships, client contracts and increased sales.
Interpersonal skills are required not only during conversations, but instead in all business communication. Good interpersonal skills can make a deal happen, where poor interpersonal skills can easily break one. Whether your staff are advertising, developing ideas, working as teams, dealing with customers, negotiating contracts, leading training seminars or just sitting together in the break room – interpersonal skills count... they count for your bottom line, they count to your staff happiness and they count when it comes to your sales and business development.
Communication may be the key to success. But interpersonal skills are the key to communication.
Do men and women really communicate differently in the workplace and does it matter?
The difference between men and women has perhaps been the hottest topic of conversation over the past fifty years with countless academic, self-help and humorous books published on the matter.
People have tried to study the difference in male and female communication to understand relationships and to strengthen marriages. The difference between genders and communication has always been seen as a challenge but when you throw into the mix office politics, power relationships, hierarchies and competition some have wondered some have wondered how we even work together at all.
Time and time again literature had been published which discusses the communication techniques of men and women when it comes to business and how gender changes how a business is run, or how a team is lead. But does it really matter? If in fact men and women do communicate differently in the work place, is it really something that needs to be made into such a big deal?
This issue of gender communication has been seen as a topic of debate, but does it really have to be so? Many studies have proven that generally men and women do indeed communicate differently in the workforce. Men are more likely to assume a communicative pattern of authority, studies have shown they are less likely to give praise and more likely to dominate a conversation or seminar. Women are thought to be more emotionally in tune with their colleagues, listening more to what is being said and reacting accordingly but studies have also shown that women are also often seen to be tentative, unsure or easily led in work situations because of their general communication patterns. These are all of course generalisations. There are demanding, powerful and relentless women in the workforce, much as there are calm, empathetic men who are gentle yet clear leaders.
Perhaps when it comes to work relationships one should not consider so definitively the difference between men and women in communication but instead consider the individuality of each human being regardless of their gender.
To advance in your career, to build stronger teams and to create a successful business communication training is vital. Understanding how you communicate as an individual will allow you to choose your communication style more appropriately depending on your situation. Communication training is not only designed to help you understand yourself but to also understand the communication styles of others so that you can adapt, influence and lead effectively.
Regardless of the gender of your boss, colleagues or team each and every individual person is sure to have a different style of communication and understanding these styles through communication training will teach you techniques to manage and adapt to these differences that will not only benefit you but also your business. When you see men and women as individuals instead of genders and throw away stereotypes communication in business is significantly opened up and the strengths of each communication style can be embraced and adapted to suit the focus of the team as a whole.
