What HR Professionals Are Saying About Upfront Communications And Their Soft Skills Training Programs
“The Telephone Perfection training was well paced, interactive, and informative. As promised, the training equipped staff with a ‘toolkit’ for providing exceptional customer service and dealing with difficult situations. The training encouraged team work and collaborative decision making, like for example, standardising the phone greeting. Judeth was warm and lively, without being overbearing. She also explained the cognitive and behavioral concepts behind the strategies she was suggesting, which helped me understand and evaluate their usefulness.”
Alberto Cortez, Student Recruitment Support & Training Coordinator, The University of Sydney
“We contacted Upfront Communications to ensure that the service that we were providing our customers was the best it could be. The trainer worked with us to provide a tailored course specific to the needs of the receptionists taking part in the training. The feedback has been excellent and we have noticed an immediate improvement in service levels and would not hesitate to recommend this course to others”
Christine Devine, Corporate Administration Manager, Mayflower
“Judeth was recommended to me as an expert in her field and as a professional trainer, having worked with the University in previous years. The University contracted Upfront Communications to conduct training sessions with staff nationally.
The response to Judeth’s training was nothing short of amazing and she has set a record for achieving the highest ratings qualitatively and quantitatively for any of our external providers thus far.
Judeth’s experience, combined with her skills and teaching abilities enabled staff to enjoy her sessions, acknowledge the value of training and apply the skills learnt immediately in the workplace.
On the administrative side, Judeth is an absolute pleasure to work with and maintains integrity by balancing her levels of contact to ensure they are meaningful, have purpose and provide insight into our continuing relationship.
I look forward to working with Judeth again and plan to include her in my strategic Learning and Development plan over the next few years.
On behalf of myself, my direct reports and the staff of ACU National, thank you Judeth!”
Monique Kinerson, Manager, Learning & Development, ACU National
“Thank you upfront communications, the Delivering Excellent Customer Service program delivered by you to our Foxtel installation and service technicians truly hit the mark. Some of our technicians had been encountering some truly difficult situations and the lessons learnt from your sessions gave the technicians the “tools and knowledge” required to work in those situations and still deliver an excellent customer experience.
Judeth and the upfront team are very easy to work with, their grasp of what we had set out to achieve made the process of course design very simple. Some words and phrases always spring to mind when working with any organisation, upfront can be described as easy to work with, flexible and adaptable.
The training sessions gave all participants an opportunity to participate in key areas of the customer service transaction. The technicians comments like “Information was relevant to our day to day customer service, and will improve it” and “Role play showed me many errors I make” gives weight to how they felt about their learning experience. Downer endorses this program and would use it again.”
Stephen Elston, National Training Manager, Infrastructure Services
“Upfront Communications recently ran a series of soft skills training programs for our finance department at Vodafone. We would highly recommend Upfront Communications to any company looking to up-skill their staff. We found Upfront Communications reliable, professional and tailored training to our specific needs. The delegates found the training very valuable and have requested more training from Upfront Communications.”
Michelle Colbert, Vodafone, Finance Operations & Control
“Upfront Communications designed and delivered a Customer Service program for our front line staff all around Australia. Upfront Communications delivered the class room style training on time, to schedule without and problems, they were flexible and easy to work with. They took the time to tailor the course to meet our requirements and the program was very well received by staff who found it interactive, dynamic and valuable.”
Matthew Swain, Training & Development Manager, Australian Department of Defence
“We have used Upfront Communications service for the last two years. One of many workshops such as change management, leaders in operations- communicating through conflict, account management for our field team. Upfront Communications provides exceptional workshops which left the employees with a new vision and awareness of themselves as well as perception in the workplace. The workshops provided engagement through group interaction, using real life scenarios. The team had memorable team-building experiences, which demonstrated the strengths and weaknesses of the team”
Aula Gatei, HR/Payroll, Ontex Manufacturing Pty Ltd
“The sales training that Upfront Communications ran for us was tailored to our specific needs of the individuals who were involved and the organisation. We were a group with varying degrees of experience in sales and the trainer handled this extremely well ensuring that we all got a great deal out of the training and some excellent skills to be able to implement in our organisation going forward”
Charles Massarella, Senior Consultant, Mass Recruitment
“Over the past few years, Upfront Communications has facilitated a variety of courses for our staff across the country. Everyone has been a success. The inclusive training style is progressive, and brings high-level, fresh thinking and ideas to the team. The sessions have always demonstrated a deep understanding of our business needs. We look forward to continuing to work together in the future. ”
Chelsea Corbel, Brand Manager, Slater & Gordon Lawyers
“Working with Upfront Communications on a national Exceptional Customer Service training package was an absolute delight. The training team were extremely professional and were thorough in their approach to tailoring the training to suit our needs.”
Ashlea Webb, HR/HSEQ Coordinator, JLG Industries
“Upfront Communications has provided Conflict Resolution training to number of our frontline team members in Australia – the sessions are practical and engaging and have enabled our team to effectively manage conflict in a stressful airport environment. We would highly recommend Upfront Communications to any business looking to develop their frontline teams with soft skills training.”
Kirsty Bright, Jetstar, Ground Operations
“Upfront Communications clearly understood what we needed in trying to establish a customer first culture. Very professional to deal with, they quickly put together a customer service program that was absolutely right for us. I was very impressed at how consistent, high energy and interactive each of the sessions were, from the very first to the very last, coaching over 400 staff. Upfront Communications delivered great value for us, and the customised sessions paved the way to introduce a new customer service charter. I would recommend them to any other organisation looking for soft skills training.”
Daniel Hogan, Customer Engagement Manager, Melton Council
“Streeterlaw engaged Upfront Communications to further develop the skills of all of their staff in “Exceptional Client Service”. We had a combined morning training session for our Secretaries and our Solicitors as well as an afternoon session just for our Solicitors. We have had extraordinarily positive feedback from all of our Staff on the benefits of the insights and tips we received from our trainer Judeth, on ways in which we could enhance the service provide for our clients at Streeterlaw. Judeth our trainer was creative in her presentation style and customised the training to meet our needs. If you are interested in equipping your staff to better serve your clients, then I can highly recommended the “Exceptional Client Service” course run by Upfront Communications.”
Alison Streeter, HR Director, Streeterlaw
“I would also like to congratulate you on a great workshop. Although I didn’t attend, I have only heard positive feedback from those that attended …the entire workshop was enjoyed – it is unusual to run a workshop where the entire content is so positively received. Most comments evolved around -; ‘I wish it just kept going’.”
Jane Cockburn, Cochlear
“Judeth Wilson is an exceptional trainer and leader who facilitated rapid learning for me during her Sales presentation training. A woman of high integrity and very approachable. Her humourous style challenged us to stand in our own strengths and express ourselves. A very congruent trainer who uses highly effective energy management skills to provide ease of learning. I highly recommend anyone who wishes to grow rapidly in their individual training and sales style to be at one of Judeths training events.”
Mia Munro, Mia Munro International
“As an organisation we had staff that required or requested additional training and development. The training requirements varied from business unit to business unit. Upfront Communications created a training package to suit our needs across multiple topics and learning areas.
The delivery approach complemented the staff learning styles and made the engagement fun as well as creating new skills for the attendees. They looked for ways to integrate the principle of the training into the business practices of the organisation and therefore creating an immediate improvement in the results of the attendees from the training.
The range of courses allows us to create a business training package perfect for our organisation.
We gather our own feedback from the staff who attend training courses and the trainer, has always received the highest praise for the delivery and peripherals that go with a training course.”
Todd Eagles, Training And Business Administration, Transact / ACTEW-AGL
“ABB Grain has enjoyed a three-year long relationship with Upfront Communications.
They offered a variety of skills workshops that have left our staff inspired, highly skilled and motivated. The sessions are sought after by all Business Units within our organisation -; her sessions are highly in demand!”
Alyson Gilbey, Learning & Organisational Development Consultant, ABB Grain Ltd
“The RIRDC Rural Women’s Award has enjoyed a two year long relationship with Upfront Communications. The Award is a leadership and capacity building initiative and we employ their trainers to teach our Award recipients to present professionally and with confidence. Judeth was our trainer and her workshops are the stand out workshops of our program, because she empowers people and she offers strategic and practical support and tools. I love the way Judeth practices what she preaches, she puts alot of work into preparing for her workshops and has an intimiate knowledge of our recipients, so ensuring solid connections and maximising the benefits of the learnings. And the results speak for themselves, our Award recipients have delivered incredibly powerful and moving presentations thanks to Judeth’s efforts”
Edwina Clowes, National Coorinator – RIRDC Rural Women’s Award
“Thank you for delivering a great workshop that gave our staff the feedback, tips and confidence they needed to deliver professional presentations. The workshops were well considered and catered to the different learning styles and experience levels in our different teams. The sessions were enjoyed by all and very beneficial. I would highly recommend the training”
Santi Burridge, Director, Treysta Wealth Management
“On behalf of my entire administration team of Antonine College, I wanted to tell you how much everyone enjoyed the training. We all came out of the session feeling refreshed, and I’ve confirmed that each and every one of us will be able to take something back from the training and apply it in our field. I would also like to thank Sue Matthews and the entire team of Upfront Communication by providing excellent training and services.”
Sister Sayde Bayssari, Antonine College, Office Manager
“To any potential users of Upfront Communications specialised training, I would like to highly recommend their services. We used Sarah and her team to recently to provide Exceptional Customer service training for our operational staff in the field.
Sarah took the time to come out and see our operations, understand our requirements and build a training package especially that suited our needs. She really understands the intricacies of how operational and field staff can and should provide great customer service and was able to get that message across to our staff in a fun, learning environment.
We are extremely pleased with the result, as many of our staff have commented that they feel more empowered as they now have the tools to deal with tricky situations, understand great communication and general customer service etiquette.
We highly recommend their services as we know you will be as pleased as we are with the end result.”
Steve Eastwood, Director at Acetek
“Upfront Communications has run several courses for our team including Personal Effectiveness, Team Building and Leadership. They have all been extremely interactive and engaging and given our staff practical tips that they are able to implement straight away. We have been delighted with the quality of the trainers and have received great feedback from all who took part. We look forward to working with Upfront Communications in the future.”
Clare Reid, Office Manager, Transport Refrigeration Services
…and there are many more examples just like those.
Now, to take the next step to getting the customised training program you want, just click on the following link…